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35. In the model of interpersonal conflict-handling
styles, the extent to which a person is concerned with satisfying the
concerns of others depends on the extent to which they are:
|
a.
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assertive or unassertive
|
|
b.
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cooperative or uncooperative
|
|
c.
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aggressive or unaggressive
|
|
d.
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competitive or uncompetitive
|
ANS: B
36. The
model of interpersonal conflict handling styles represents different
combinations of:
|
a.
|
assertiveness and competitiveness
|
|
b.
|
assertiveness and unassertiveness
|
|
c.
|
assertiveness and cooperativeness
|
|
d.
|
cooperativeness and competitiveness
|
ANS: C
37. In
the Teams Competency: “IBM’s Cross-Team Workouts,” when issues cannot be
resolved at one level, the managers who chaired that level of the cross-team
workout session:
|
a.
|
attend the session at the next higher
level
|
|
b.
|
are sent to a lower level
|
|
c.
|
chair the session at the next higher
level
|
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d.
|
stop attending sessions until the
conflict is resolved
|
ANS: A
38. The
____ style of interpersonal conflict-handling refers to unassertive and
uncooperative behaviors.
|
a.
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forcing
|
|
b.
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compromising
|
|
c.
|
ignoring
|
|
d.
|
avoiding
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