The ways in which verbal and nonverbal cues can be related

The ways in which verbal and nonverbal cues can be related
   68.   For effective dialogue to occur, ____ is (are) necessary.
a.
verbal communication
b.
nonverbal communication
c.
neither verbal and nonverbal communication
d.
both verbal and nonverbal communication


ANS:  D                   

   69.   In the PERCEIVE framework, the term for considering types of personal nonverbal cues which demonstrates when people are stressed or bored with a situation is:
a.
contact
b.
expressions
c.
existence of adapters
d.
individual gestures


ANS:  C                   

   70.   Which of the following is not among the ways in which verbal and nonverbal cues can be related.
a.
by contradicting
b.
by substituting
c.
by repeating
d.
by diminishing


ANS:  D                  

   71.   Common recommendations based on feng shui include:
a.
You should have a window at your back while seated
b.
You should not be able to see outside while sitting at your desk
c.
You should have to turn around to view the room’s entrance from your desk
d.
Your desk should not be placed at the side of the door


ANS:    D

Disqualifications of directors

Disqualifications of directors
Disqualifications of directors (Sec. 274)

A person shall not be capable of being appointed director of a company, if, 
a. He has been found to be of unsound mind by a Court of competent jurisdiction and the finding is in force

b. He is an undischarged insolvent

c . He has applied to be adjudicated as an insolvent and his application is pending

d. He has been convicted by a Court of any offence involving moral turpitude and sentenced in respect
thereof to imprisonment for not less than six months, and a period of five years has not elapsed from the date of expiry of the sentence

e. He has not paid any call in respect of shares of the company held by him, whether alone or jointly with others, and six months have elapsed from the last day fixed for the payment of the call

f. An order disqualifying him for appointment as director has been passed by a court and is in force unless the leave of the court has been obtained for his appointment in pursuance of that section.

The Central Government may, by notification in the Official Gazette, remove :-i. The disqualification incurred by any person in virtue of

clause (d) either generally or in relation to any company or companies specified in the notification; or

ii. The disqualification incurred by any person in virtue of clause (e)

A private company which is not a subsidiary of a public company may, by its articles, provide that a person shall be  disqualified for appointment as a director on any grounds in addition to those specified above.

HTC Desire L full facts

HTC Desire L full facts
Apple iPhone 5S

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Lenovo Miix 10

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Gigabyte GSmart Sierra S1

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Gigabyte GSmart Simba SX1

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HTC Desire L

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HTC Zara

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HTC Desire P

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HTC One do well

HTC One do well Android Smartphone, influence 125g. It's exhibit size 5.9 Inch with 1080 x 1920 pixels Resolutiton . The Talk era of the phone is . The phone with 4 Megapixels Digital Camera. , Yes

HTC One mini

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Motorola DROID Maxx

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Motorola DROID Mini

Motorola DROID Mini Android Smartphone, influence 130g. It's exhibit size 4.3 Inch with 720 x 1280 pixels Resolutiton . The Talk era of the phone is 28 Hrs. The phone with 10 Megapixels Digital Camera. , Bluetooth 4.0

10 popular Digital Cameras in the imaging world

10 popular Digital Cameras in the imaging world
Compact products obtain two missions to accomplish: Design and function. These strategy are compact an adequate amount of to fit into a take or small purse, yet powerful an adequate amount of to take excessive quality photos. These compact digital cameras are moderately priced and by far the largely current image capturing strategy on the advertise.

Design
A compact digital camera wouldn't be considered lustrous and slim if it was the size and authority of a brick. These products are current since they are compact; therefore, the lighter and more powerful the device, the better it is.

Image Quality
There are numerous skin found on image capturing strategy to facilitate enhance its image quality. Some of these include digital zoom and a excessive focus range. The firmness is individual part to facilitate is judgmental on behalf of the image quality of the device. The firmness in these strategy is measured in megapixels. The more megapixels these products obtain, the clearer the urbanized photographs. Another considerable present found on these strategy to enhance image quality is the optical zoom. The optical zoom plant the same as zoom on a standard 35mm camera. The elevated the optical zoom the farther away from the object you can be and still urge a clean up picture. Don't urge this bewildered with digital zoom.

Features
Certain skin can be the deciding part of whether or not you leverage the camera. All of the digital cameras we reviewed had the largely of the essence skin: An image stabilizer, red eye reduction, constant shooting options, a self timer and numerous color personal property. Many cameras obtain more unconventional skin to facilitate allow you edit and organize your photos on your camera. Some our favorite skin include accept recognition, pet detection, cool maze uploading and GPS Geotagging.

Battery Life/Memory
We all hate changing batteries in electronic strategy. So, needless to say, these compact products with longer battery life are better, and will save money in the long run. Also, built-in recollection is rarely attention of as of the essence until the daytime you need it. Built-in recollection is your strategy back up strategy if your recollection license or stick is complete, lost or damaged.

If you hanker after high-quality photos of persons trial to facilitate are considerable to you, a combination of these skin will provide the finest experience using a compact digital camera.
  1. Olympus Stylus XZ-2
  2. Canon Powershot G15
  3. Nikon Coolpix P330
  4. Fujifilm X100s
  5. Sony Cyber-shot RX100 II
  6. Fujifilm X20
  7. Ricoh GR
  8. Nikon Coolpix P7700
  9. Canon Powershot S100
  10. Panasonic Lumix LX7

Hard reset/factory reset of BlackBerry 9720/ A10 of your own

Hard reset/factory reset of BlackBerry 9720/ A10 of your own
Huawei Ascend W2

Huawei Ascend W2 Windows Smartphone, mass 124g. It's show off size 4.3 Inch with 480 x 800 pixels Resolutiton . The Talk measure of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes

Alcatel One Touch Evo 8 HD

Alcatel One Touch Evo 8 HD Android Tablet, mass 420g. It's show off size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk measure of the phone is 4 Hrs. The phone with 3.0 Megapixels Digital Camera. , Bluetooth 3.0

Alcatel One Touch Snap LTE

Alcatel One Touch Snap LTE Android Smartphone, mass . It's show off size 4.7 Inch with 480 x 854 pixels Resolutiton . The Talk measure of the phone is 9 Hrs. The phone with 8.0 Megapixels Digital Camera. ,


Alcatel One Touch Tab 8 HD

Alcatel One Touch Tab 8 HD Android Tablet, mass 400g. It's show off size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk measure of the phone is 4 Hrs. The phone with 2.0 Megapixels Digital Camera.

ZTE Nova 4 V8000

ZTE Nova 4 V8000 Android Smartphone, mass . It's show off size 4 Inch with 480 x 800 pixels Resolutiton . The Talk measure of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 2.1

Samsung ATIV S Neo

Samsung ATIV S Neo Windows Smartphone, mass . It's show off size 4.8 Inch with 1280 x 720 pixels Resolutiton . The Talk measure of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes


Pantech Vega Iron

Pantech Vega Iron Android Smartphone, mass . It's show off size with 1080 x 1920 pixels Resolutiton . The Talk measure of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0


BlackBerry A10

BlackBerry A10 Smartphone, mass 122g. It's show off size 5 Inch with 720 x 1280 pixels Resolutiton . The Talk measure of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 3.1

BlackBerry 9720

BlackBerry 9720 Qwerty Phones, mass 120g. It's show off size 2.8 Inch with 480 x 360 pixels Resolutiton . The Talk measure of the phone is 7 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 2.1

Samsung Galaxy Note 3 SM-N900

Samsung Galaxy Note 3 SM-N900 Android Smartphone, mass 130g. It's show off size 5.7 Inch with 720 x 1280 pixels Resolutiton . The Talk measure of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0

Yezz Andy A5

Yezz Andy A5 Android Dual Sim, mass 106g. It's show off size 5 Inch with 1080 x 1920 pixels Resolutiton . The Talk measure of the phone is 16 Hrs. The phone with 13.1 Megapixels Digital Camera. , Bluetooth 4.0

LG Optimus F6

LG Optimus F6 Android Smartphone, mass 124g. It's show off size 4.5 Inch with 540 x 960 pixels Resolutiton . The Talk measure of the phone is 15 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 4.0

How to hard reset Samsung Galaxy Note 3 SM-N900?

How to hard reset Samsung Galaxy Note 3 SM-N900?
Huawei Ascend W2

Huawei Ascend W2 Windows Smartphone, heaviness 124g. It's demonstrate size 4.3 Inch with 480 x 800 pixels Resolutiton . The Talk period of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes

Alcatel One Touch Evo 8 HD

Alcatel One Touch Evo 8 HD Android Tablet, heaviness 420g. It's demonstrate size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk period of the phone is 4 Hrs. The phone with 3.0 Megapixels Digital Camera. , Bluetooth 3.0

Alcatel One Touch Snap LTE

Alcatel One Touch Snap LTE Android Smartphone, heaviness . It's demonstrate size 4.7 Inch with 480 x 854 pixels Resolutiton . The Talk period of the phone is 9 Hrs. The phone with 8.0 Megapixels Digital Camera. ,


Alcatel One Touch Tab 8 HD

Alcatel One Touch Tab 8 HD Android Tablet, heaviness 400g. It's demonstrate size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk period of the phone is 4 Hrs. The phone with 2.0 Megapixels Digital Camera.

ZTE Nova 4 V8000

ZTE Nova 4 V8000 Android Smartphone, heaviness . It's demonstrate size 4 Inch with 480 x 800 pixels Resolutiton . The Talk period of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 2.1

Samsung ATIV S Neo

Samsung ATIV S Neo Windows Smartphone, heaviness . It's demonstrate size 4.8 Inch with 1280 x 720 pixels Resolutiton . The Talk period of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes


Pantech Vega Iron

Pantech Vega Iron Android Smartphone, heaviness . It's demonstrate size with 1080 x 1920 pixels Resolutiton . The Talk period of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0


BlackBerry A10

BlackBerry A10 Smartphone, heaviness 122g. It's demonstrate size 5 Inch with 720 x 1280 pixels Resolutiton . The Talk period of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 3.1

BlackBerry 9720

BlackBerry 9720 Qwerty Phones, heaviness 120g. It's demonstrate size 2.8 Inch with 480 x 360 pixels Resolutiton . The Talk period of the phone is 7 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 2.1

Samsung Galaxy Note 3 SM-N900

Samsung Galaxy Note 3 SM-N900 Android Smartphone, heaviness 130g. It's demonstrate size 5.7 Inch with 720 x 1280 pixels Resolutiton . The Talk period of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0

Yezz Andy A5

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LG Optimus F6

LG Optimus F6 Android Smartphone, heaviness 124g. It's demonstrate size 4.5 Inch with 540 x 960 pixels Resolutiton . The Talk period of the phone is 15 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 4.0

12 best smart phones in my review

12 best smart phones in my review
1. Huawei Ascend W2

Huawei Ascend W2 Windows Smartphone, significance 124g. It's exhibit size 4.3 Inch with 480 x 800 pixels Resolutiton . The Talk phase of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes

2. Alcatel One Touch Evo 8 HD

Alcatel One Touch Evo 8 HD Android Tablet, significance 420g. It's exhibit size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk phase of the phone is 4 Hrs. The phone with 3.0 Megapixels Digital Camera. , Bluetooth 3.0

3. Alcatel One Touch Snap LTE

Alcatel One Touch Snap LTE Android Smartphone, significance . It's exhibit size 4.7 Inch with 480 x 854 pixels Resolutiton . The Talk phase of the phone is 9 Hrs. The phone with 8.0 Megapixels Digital Camera. ,


4. Alcatel One Touch Tab 8 HD

Alcatel One Touch Tab 8 HD Android Tablet, significance 400g. It's exhibit size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk phase of the phone is 4 Hrs. The phone with 2.0 Megapixels Digital Camera.

5. ZTE Nova 4 V8000

ZTE Nova 4 V8000 Android Smartphone, significance . It's exhibit size 4 Inch with 480 x 800 pixels Resolutiton . The Talk phase of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 2.1

6. Samsung ATIV S Neo

Samsung ATIV S Neo Windows Smartphone, significance . It's exhibit size 4.8 Inch with 1280 x 720 pixels Resolutiton . The Talk phase of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes


7. Pantech Vega Iron

Pantech Vega Iron Android Smartphone, significance . It's exhibit size with 1080 x 1920 pixels Resolutiton . The Talk phase of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0


8. BlackBerry A10

BlackBerry A10 Smartphone, significance 122g. It's exhibit size 5 Inch with 720 x 1280 pixels Resolutiton . The Talk phase of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 3.1

9. BlackBerry 9720

BlackBerry 9720 Qwerty Phones, significance 120g. It's exhibit size 2.8 Inch with 480 x 360 pixels Resolutiton . The Talk phase of the phone is 7 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 2.1

10. Samsung Galaxy Note 3 SM-N900

Samsung Galaxy Note 3 SM-N900 Android Smartphone, significance 130g. It's exhibit size 5.7 Inch with 720 x 1280 pixels Resolutiton . The Talk phase of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0

11. Yezz Andy A5

Yezz Andy A5 Android Dual Sim, significance 106g. It's exhibit size 5 Inch with 1080 x 1920 pixels Resolutiton . The Talk phase of the phone is 16 Hrs. The phone with 13.1 Megapixels Digital Camera. , Bluetooth 4.0

12. LG Optimus F6

LG Optimus F6 Android Smartphone, significance 124g. It's exhibit size 4.5 Inch with 540 x 960 pixels Resolutiton . The Talk phase of the phone is 15 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 4.0

Yezz Andy A5 is an amazing phone set

Yezz Andy A5 is an amazing phone set
Huawei Ascend W2

Huawei Ascend W2 Windows Smartphone, stress 124g. It'pose size 4.3 Inch with 480 x 800 pixels Resolutiton . The Talk spell of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes

Alcatel One Touch Evo 8 HD

Alcatel One Touch Evo 8 HD Android Tablet, stress 420g. It's pose size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk spell of the phone is 4 Hrs. The phone with 3.0 Megapixels Digital Camera. , Bluetooth 3.0

Alcatel One Touch Snap LTE

Alcatel One Touch Snap LTE Android Smartphone, stress . It's pose size 4.7 Inch with 480 x 854 pixels Resolutiton . The Talk spell of the phone is 9 Hrs. The phone with 8.0 Megapixels Digital Camera. ,


Alcatel One Touch Tab 8 HD

Alcatel One Touch Tab 8 HD Android Tablet, stress 400g. It's pose size 8 Inch with 768 x 1024 pixels Resolutiton . The Talk spell of the phone is 4 Hrs. The phone with 2.0 Megapixels Digital Camera.

ZTE Nova 4 V8000

ZTE Nova 4 V8000 Android Smartphone, stress . It's pose size 4 Inch with 480 x 800 pixels Resolutiton . The Talk spell of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 2.1

Samsung ATIV S Neo

Samsung ATIV S Neo Windows Smartphone, stress . It's pose size 4.8 Inch with 1280 x 720 pixels Resolutiton . The Talk spell of the phone is . The phone with 8.0 Megapixels Digital Camera. , Yes


Pantech Vega Iron

Pantech Vega Iron Android Smartphone, stress . It's pose size with 1080 x 1920 pixels Resolutiton . The Talk spell of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0


BlackBerry A10

BlackBerry A10 Smartphone, stress 122g. It's pose size 5 Inch with 720 x 1280 pixels Resolutiton . The Talk spell of the phone is . The phone with 8.0 Megapixels Digital Camera. , Bluetooth 3.1

BlackBerry 9720

BlackBerry 9720 Qwerty Phones, stress 120g. It's pose size 2.8 Inch with 480 x 360 pixels Resolutiton . The Talk spell of the phone is 7 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 2.1

Samsung Galaxy Note 3 SM-N900

Samsung Galaxy Note 3 SM-N900 Android Smartphone, stress 130g. It's pose size 5.7 Inch with 720 x 1280 pixels Resolutiton . The Talk spell of the phone is . The phone with 13 Megapixels Digital Camera. , Bluetooth 4.0

Yezz Andy A5

Yezz Andy A5 Android Dual Sim, stress 106g. It's pose size 5 Inch with 1080 x 1920 pixels Resolutiton . The Talk spell of the phone is 16 Hrs. The phone with 13.1 Megapixels Digital Camera. , Bluetooth 4.0

LG Optimus F6

LG Optimus F6 Android Smartphone, stress 124g. It's pose size 4.5 Inch with 540 x 960 pixels Resolutiton . The Talk spell of the phone is 15 Hrs. The phone with 5.0 Megapixels Digital Camera. , Bluetooth 4.0

Why Balanced Scorecards sometimes fail to provide for the desired results

Why Balanced Scorecards sometimes fail to provide for the desired results
The following are some reasons why Balanced Scorecards sometimes fail to provide for the desired results;
• The use of non financial measures leads managers to think that they have a Balanced Scorecard already working for strategic purposes.
• Senior executives misguidedly delegate the responsibility of the Scorecard implementation to middle level managers.
• Company’s try to copy measures and strategies used by the best companies rather than developing their own measures suited for the environment under which they function.
• There are times when Balanced Scorecards are thought to be meant for reporting purposes only. This notion does not allow a Business to use the Scorecard to manage Business in a new and more effective way.

It may be noted that the above-mentioned difficulties refer to the internal use of the Scorecard. It remains a matter of debate whether a Balanced Scorecard is applicable to external reporting. Critics argue that if the Scorecard is indeed a relevant driver of long term performance.

Stages involved in the process of Benchmarking

Stages involved in the process of Benchmarking
Process of Benchmarking: The process of benchmarking requires a Company to identify the areas i.e. processes, activity etc. which are central to its business and then selects the top-performing companies in those areas.
The benchmarking process is comprised of following stages. These stages are:
1. Planning:
(i) Determination of benchmarking goal statement: This requires identification of areas to be benchmarked. In practice, one should start with the identification of those areas which have to be really good to be really
successful.
(ii) Identification of best performance: Once the benchmarked goal statement are defined, the step is seeking the best of the breed of best of the best.
(iii) Establishment of the benchmarking or process improvement team: Ideally this should include the persons who are most knowledgeable about the internal operations and will be directly affected by changes due to
benchmarking.
(iv) Defining the relevant benchmarking measurement: Relevant measures will not include the measures used by the organisation today but they will be refined measures that comprehend the true performance differences.
2. Collection of data and information:
The data gathering for benchmarking could be done through national/international clearing houses, mail surveys, suppliers, company visits, telephone, interviews etc.In recent years national and international clearing houses have been set up.
3. Analysing the findings: The analysing of finding of step (2) requires following:
(i) Review the findings and produce tables, charts and graphs to support the analysts.
(ii) Identify gaps in performance between our organisation and better performers.
(iii) Seek explanations for the gaps in performance. The performance gaps can be positive, negative or zero.
(iv) Ensure that comparisons are meaningful and credible.
(v) Communicate the findings to those who are affected.
(vi) Identify realistic opportunities for improvements.
4. Recommendations: This involves:
Making recommendation: This requires: (i) Deciding the feasibility of making the improvements in the light of the conditions that apply within own organisation.
(ii) Agreement of the improvements that are likely to be feasible.
(iii) Producing a report on the Benchmarking in which the recommendations are included.
(iv) Obtaining the support of key stakeholder groups for making the changes needed.
(v) Developing action plan(s) for implementation.
5. Monitoring and reviewing: This involves:
(i) Evaluating the benchmarking process undertaken and the results of the improvements against objectives and success criteria plus overall efficiency and effectiveness.
(ii) Documenting the lessons learnt and make them available to others.
(iii) Periodically re-considering the benchmarks

Benchmarking code of conduct

Benchmarking code of conduct
Bench marking is the process of identifying and learning from the best practices anywhere in the world. It is a powerful tool for continuous improvement. To contribute to efficient, effective and ethical bench marking, individuals agree for themselves and their organisation to be abided by the following principles for the
benchmarking with other organisations. 

Suggested benchmarking code of conduct:

(i) Principle of legality
(ii) Principle of exchange
(iii) Principle of confidentiality
(iv) Principle of use
(v) Principle of first party contact
(vi) Principle of third party contact
(vii) Principle of preparation

4 types of benchmarking of critical success factors.

4 types of benchmarking of critical success factors.
The Benchmarking is of following types:
(i) Competitive benchmarking: It involves the comparison of competitors products, processes and business results with own.
(ii) Strategic benchmarking: It is similar to the process benchmarking in nature but differs in its scope and depth.
(iii) Global benchmarking: It is a benchmarking through which distinction in international culture, business processes and trade practices across companies are bridged and their ramification for business process improvement are understood and utilized.
(iv) Process benchmarking: It involves the comparison of an organisation critical business processes and operations against best practice organization that performs similar work or deliver similar services.
(v) Functional Benchmarking or Generic Benchmarking: This type of benchmarking is used when organisations look to benchmark with partners drawn from different business sectors or areas of activity to find ways of improving similar functions or work processes.
(vi) Internal Benchmarking: It involves seeking partners from within the same organization, for example, from business units located in different areas.
(vii) External Benchmarking: It involves seeking help of outside organisations that are known to be best in class. External benchmarking provides opportunities of learning from those who are at the leading edge, although it must be remembered that not every best practice solution can be transferred to others.

Major components of a balanced score card.

Major components of a balanced score card.
An ideal Balanced score card combines financial measures of past performance with measures of the firm’s drivers of future performance. The following perspectives are evaluated:

(i) Customer perspective − Measures of price / delivery / quality / support.
 
(ii) Internal perspective – Measures of efficiency / sales penetration and new product introduction.

(iii) Innovation and learning perspective − Measures of technology / cost leadership.

(iv) Financial perspective − Sales / Cost of sales / Return on capital employed etc.

4 P’s of quality improvement principles

4 P’s of quality improvement principles
The Four P’s quality improvement principles are as below:

1. People: It will quickly become apparent that some individuals are not ideally suited to the participatory process. Lack of enthusiasm will be apparent from a generally negative approach and a tendency to have prearranged meeting which coincide with the meetings of TOM teams.

2. Process: The rhetoric and inflexibility of a strict Deming approach will often have a demotivating effect on group activity.

3. Problem: Experience suggests that the least successful groups are those approaching problems that are deemed to be too large provide meaningful solutions within a finite time period.

4. Preparation: A training in the workings of Deming- like processes is an inadequate preparation for the efficient implementation of a quality improvement process.

What are the essential requirements for successful implementation of TQM?

What are the essential requirements for successful implementation of TQM?
Commitment: Quality improvement must be everyone’s job. Clear commitment from the top management, steps necessary to provide an environment for changing attitudes and breaking down barriers to quality improvement must be provided. Support and training for this must be extended.

Culture: Proper training must be given to effect changes in culture and attitude. 

Continuous Improvement: Recognition of room for improvement continually as a process, and not merely a one-off programme.

Cooperation: Must be ensured by involving employees by resorting to mutually agreeable improvement strategies and associated performance measures.

Customer Focus: Perfect service with zero defectives with satisfaction to end user whether external customer or internal customer.

Control: Documentation, procedures and awareness of current practices ensure checking deviation from the intended course of implementation.

The benefits accruing from the implementation of a Total Quality Management programme in an organisation are:
(i) There will be increased awareness of quality culture in the organization.
(ii) It will lead to commitment to continuous improvement.
(iii) It will focus on customer satisfaction.
(iv) A greater emphasis on team work will be achieved.

How Cost Allocation is different in JIT System?

How Cost Allocation is different in JIT System?
The chief difference between the types of cost allocations under jit and traditional environment is that of converting most of the overhead costs to direct costs. The primary reason for this change is the machine cell. Because a machine cell is designed to produce either a single product or a single component that goes into a similar product line. Therefore all the costs generated by the machine cell can be charged directly to the only product it produces. When a company completely change over to the use of machine cells in all locations, the costs related to all the cells can now be charged directly to products, which leaves few costs of any kind to be allocated through a more traditional overhead cost pool. the result of this change results in more accurate product costs. Specifically, the costs that can now be charged directly to product are:

• Depreciation. The depreciation cost of each machine in a machine cell can be charged directly to a product. It may be possible to depreciate a machine based on its actual use, rather than charging off a specific amount per month, since this allocation variation shifts costs to a product more accurately.

• Electricity. The power used by the machine in a cell can be separately metered and then charged directly to the products that pass through the cell. Any excess electricity cost charged to the facility as a whole still has to be charged to an overhead cost pool for allocation.

• Material handling. Most materials handling costs in a JIT system are eliminated since machine operators move parts around within their machine cells. Only costs for materials handling between cells should be charged to an overhead cost pool for allocation.

• Operating supplies. Supplies are used mostly within the machine cells, so the majority of items in this expense category can be separately tracked by individual cell and charged to products.

• Repairs and maintenance. Nearly all the maintenance costs a company incurs are for machinery and they are all grouped into machine cells. By having the maintenance staff, charge their time and materials to these cells, these costs can be charged straight to products. Only maintenance work on the facility is still charged to an overhead cost pool.

• Supervision. If supervision is by machine cell, the cost of the supervisor can be split among the cells supervised. However, the cost of general facility management as well as of any support staff, must still be charged to an overhead cost pool.

Impact of JIT on overheads

Impact of JIT on overheads

The costs of material handling, facilities, and quality inspection decline when a jit system is installed. In addition, the reduction of all types of inventory results in a massive reduction in the amount of space required for the warehouse facility. Since all costs associated with the warehouse are assigned to the overhead cost pool, the amount of overhead is reduced when the costs of staff, equipment, fixed assets, facilities, and rent associated with the warehouse are sharply cut back.

There is also a shift of costs from the overhead cost pool to direct costs when machine cells are introduced. The reason for this change is that a machine cell generally produces only a small range of products, making it easy to assign the entire cost of each machine cell to these items. This means that the depreciation, maintenance, labour and utility costs of each cell can be charged straight to a product, which is preferable to the traditional approach of sending these costs to an overhead cost pool from which they are assigned to products in much less identified manner. Though this change does not represent a cost increase or reduction, it does increase the reliability of allocation for many more costs than that was previously the case.

Despite the shift of many overhead costs to direct costs, there is still an overhead cost pool left over that must be allocated to products. However, given the large number of changes implemented as part of the JIT system, cost accountants may find that there are now better allocation bases available than the traditional direct labour allocation. For example, the amount of time a product takes in each work cell may be a better measure for allocating costs, instead of amount of space occupied in the work cells that create each product. No matter what allocation system is used, it is some what different from the old system, so there is a shift
in the allocation of costs between different products.

In short, overhead costs decline as some costs are eliminated, while other costs shift between products as more costs are charged directly to products and the remaining overhead costs are charged out using different allocation methods.

How Just In Time (JIT) System is configured

How Just In Time (JIT) System is configured
A JIT system comprises of a number of sub components.A complete JIT system begins with production, includes deliveries to a company’s production facilities, continues through the manufacturing plant, and even includes the types of transactions processed by the accounting system.

(i) To begin with, a company must ensure that it receives products/spare parts/materials from its suppliers on the exact date and at the exact time when they are needed. 

For this reason the purchasing staff must investigate and evaluate every supplier, eliminate those which could
not keep up with the delivery dates. In addition, deliveries should be sent straight to the production floor for immediate use in manufactured products, so that there is no time to inspect incoming parts for defects. Instead, the engineering staff must visit supplier sites and examine their processes, not only to see if they can reliably ship high-quality parts but also to provide them with engineering assistance to bring them up to a higher standard of product. 

(ii) As soon as suppliers certify for their delivery and quality, the concern must install a system, which may be as simplistic as a fax machine or as advanced as an electronic data interchange system or linked computer systems, that tells suppliers exactly how much of which parts are to be sent to the company. Drivers then bring small deliveries of product to the company, possibly going to the extreme of dropping them off at the specific machines that will use them first. So far, we have discussed a process that vastly reduces the amount of raw materials inventory and improves the quality of received parts.

(iii) Next, we shorten the setup times for concern’s machinery. In most of the factories equipment is changed over to new configurations as rarely as possible because the conversion is both lengthy and expensive. When setups take a long time, company management authorises long production runs, which spreads the cost of the setup over far more units, thereby reducing the setup cost on a per-unit basis. 

However with this approach too many products are frequently made at one time, resulting in product obsolescence, inventory carrying costs, and many defective products (because problems may not be discovered until a large number of items have already been completed). But under JIT system a different approach to the setup issue is followed which focuses on making a video tape of a typical set up, instead of reducing the length of equipments setups and thereby eliminating the need for long production runs to reduce per unit costs. A team of industrial engineers and machine users examines this tape, spotting and gradually eliminating steps that contribute to a lengthy setup. It is not unusual, after a number of iterations, to achieve setup times of minutes or seconds when the previous setup times were well into hours. By taking this step a company reduces the amount of work-in-process, while also shrinking the number of products that can be produced before defects are identified and fixed, thereby reducing scrap costs.

(iv) It is not sufficient to reduce machine setup times because there are still problems with machines not being coordinated properly so that there is a smooth, streamlined flow of parts from machine to machine. In most of the companies there is such a large difference between the operating speeds of different machines that work-in-process inventory builds up in front of the slowest ones. Not only does this create an excessive quantity of work-in-process inventory, but defective parts produced by an upstream machine may not be discovered until the next downstream machine operator works his way through a pile of work-in-process and finds them. By the time this happens the upstream machine may have created more defective parts, all of which must now be destroyed or reworked.

Core Competencies Analysis:a measure for competitive advantages

Core Competencies Analysis:a measure for competitive advantages
 Industry structure analysis is well suited to describing the what of competitiveness, i.e., what makes one firm or one industry more profitable than another. But understanding the particulars of such advantages as low cost, quality, customer service and time to market may still leave the question of why largely unanswered. For example, why do some companies seem able to continually create new forms of competitive advantage while others seem able only to observe and follow ? Why are some firms net advantage creators and others net advantage imitators ? For assessing competitive advantage it is necessary not only to keep score of existing advantages — what they are and who has them — but also to discover what it is that drives the process of advantage creation. Industry structure analysis is much better suited to the first task than to the second.

Thus, industry structure analysis must be supplemented by an equally explicit core competence focus. Organisations need to be viewed not only as a portfolio of products or services, but also as a portfolio of core competencies.

Core competencies are created by superior integration of technological, physical and human resources. They represent distinctive skills as well as intangible, invisible, intellectual assets and cultural capabilities. Cultural capabilities refer to the ability to manage change, the ability to learn and teamworking. Organisations should be viewed as a bundle of a few core competencies, each supported by several individual skills.

Core competencies are the connective tissue that holds together a portfolio of seemingly diverse businesses. They are the lingua franca that allows managers to translate insights and experience from one business setting into another. Core competence-based diversification reduces risk and investment and increases the opportunities for transferring learning and best practice across business units.

For instance, Microsoft’s only factory asset is its human imagination. This company has excelled in inventing new ways of using information technology for a wide variety of end users. In contrast, using its core competence in information processing, Xerox developed icons, pull-down menus and the computer mouse, but failed to exploit the marketplace.

A core competence is identified by the following tests :
— Can it be leveraged?—does it provide potential access to a wide variety of markets?
— Does it enhance customer value? — does it make a significant contribution to the perceived customer benefits of the end product?
— Can it be imitated?—does it reduce the threat of imitation by competitors?

What is Kaizen Costing?

What is Kaizen Costing?
 This is a Japanese term for a number of cost reduction steps that can be used subsequent to issuing a new product design to the factory floor (first used in Toyota). Some of the activities in the kaizen costing methodology include the elimination of waste in the production, assembly, and distribution processes, as well as the elimination of work steps in any of these areas. Though these points are also covered in the value engineering phase of target costing, the initial value engineering may not uncover all possible cost savings. 

Thus, kaizen costing is really designed to repeat many of the value engineering steps for as long as a product is produced, constantly refining the process and thereby stripping out extra costs. The cost reductions resulting from kaizen costing are much smaller than those achieved with value engineering but are still worth the effort since competitive pressures are likely to force down the price of a product over time, and any possible cost savings allow a company to still attain its targeted profit margins while continuing to reduce cost.

The use of multiple generations of products to meet the challenge of gradually reducing costs. The market price continues to drop over time, which forces a company to use both target and kaizen costing to reduce costs and retain its profit margin. 

However, prices eventually drop to the point where margins are reduced, which forces the company to develop a new product with lower initial costs and for which kaizen costing can again be used to further reduce costs. This pattern may be repeated many times as a company forces its costs down through successive generations of products. The exact timing of a switch to a new product is easy to determine well in advance since the returns from kaizen costing follow a trend line of gradually shrinking savings and prices also follow a predictable downward track, plotting these two trend lines into the future reveals when a new  generation of product must be ready for production.