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Key attributes of the communication competency

80. Engaging in written communication refers to the ability to transfer data, information, ideas, and emotions by means of reports, letters, memos, notes, e-mail messages, and the like.

ANS: T

81. Engaging in written communication refers to presenting ideas, information, and emotions to others, either one-to-one or in groups.

ANS: F

This refers to engaging in verbal communication

82. Engaging in verbal communication refers to presenting ideas, information, and emotions to others, either one-to-one or in groups.

ANS: T
83. One of the key attributes of the communication competency is using a variety of computer-based (electronic) resources, such as e-mail and the Internet. Through an array of computer-based information technologies, the Internet directly links organizations and their employees to customers, suppliers, information sources, the public, and millions of individuals worldwide.

ANS: T

84. In Communication Competency, Maureen Chiquet, Global CEO, Chanel S.A., Maureen says that to lead effectively and achieve real business results as the head of any enterprise, you have to stick to your instincts and not let other peoples opinions affect you.

ANS: F

Maureen says to lead effectively and achieve real business results as the head of any enterprise, you have to listen.You’ve got to constantly ask questions and seek out diverse opinions, and remain humble enough to change your mind—whether about a product or a person.

85. In Communication Competency, Maureen Chiquet, Global CEO, Chanel S.A., Maureen says listening has its drawback because sometimes you realize that people are just telling you what they want you to hear.

ANS: T
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