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74. Indra Nooyi states it is important to really listen, because “in business, sometimes in the heat of the moment, people say things. You can misconstrue what they’re saying.”
ANS: T
75. Active questioning refers to the process of integrating information and emotions in a search for shared meaning and understanding.
ANS: F
Active listening refers to the process of integrating information and emotions in a search for shared meaning and understanding.
76. The describing skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
ANS: F
The questioning skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
77. The curious skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
ANS: F
This defines the questioning skill.
78. The questioning skill refers to detecting and understanding another person's values, motives, and emotions.
ANS: F
The empathizing skill refers to detecting and understanding another person's values, motives, and emotions.
79. The empathizing skill is especially important in nonverbal communication and active listening.
ANS: T
ANS: T
75. Active questioning refers to the process of integrating information and emotions in a search for shared meaning and understanding.
ANS: F
Active listening refers to the process of integrating information and emotions in a search for shared meaning and understanding.
76. The describing skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
ANS: F
The questioning skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
77. The curious skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
ANS: F
This defines the questioning skill.
78. The questioning skill refers to detecting and understanding another person's values, motives, and emotions.
ANS: F
The empathizing skill refers to detecting and understanding another person's values, motives, and emotions.
79. The empathizing skill is especially important in nonverbal communication and active listening.
ANS: T
