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empathizing skill refers to detecting and understanding another person's values, motives, and emotions

74. Indra Nooyi states it is important to really listen, because “in business, sometimes in the heat of the moment, people say things. You can misconstrue what they’re saying.”

ANS: T
75. Active questioning refers to the process of integrating information and emotions in a search for shared meaning and understanding.

ANS: F

Active listening refers to the process of integrating information and emotions in a search for shared meaning and understanding.


76. The describing skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.

ANS: F

The questioning skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.

77. The curious skill refers to the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.

ANS: F

This defines the questioning skill.

78. The questioning skill refers to detecting and understanding another person's values, motives, and emotions.

ANS: F

The empathizing skill refers to detecting and understanding another person's values, motives, and emotions.

79. The empathizing skill is especially important in nonverbal communication and active listening.

ANS: T
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