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113. Examples
of harassment in the harm model of aggression include all of the following except:
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a.
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slamming an office door
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b.
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acting in a condescending way to a
customer
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c.
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ignoring a customer
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d.
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glaring at a colleague
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ANS: A
114. Examples
of aggression in the harm model of aggression include all of the following except:
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a.
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punching a customer
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b.
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damaging someone's personal belongings
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c.
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shouting at a customer
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d.
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spreading damaging rumors about a
coworker
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ANS: A
115. Examples
of rage in the harm model of aggression include all of the following except:
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a.
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shooting a customer
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b.
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sabotaging a coworkers presentation
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c.
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leaving hate statement on someone's desk
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d.
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pushing a coworker
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ANS: A
116. Examples
of mayhem in the harm model of aggression include all of the following except:
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a.
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punching a customer
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b.
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leaving hate statement on someone's desk
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c.
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destroying a facility
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d.
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shooting a coworker
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