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31. It is likely that a good outside consultant could provide the crucial source of energy for effective organizational change even if organization members lack personal commitment to the effort.
ANS: F
In order for effective change to occur, the organization's members must be the key source of energy for change, not some party external to the team or organization.
AACSB Analytic | Operations Management
ANS: F
In order for effective change to occur, the organization's members must be the key source of energy for change, not some party external to the team or organization.
AACSB Analytic | Operations Management
32. People in the organization must be aware of the need for change, believe in the potential value of the changes proposed, and be willing to change their behaviors in order for change to be effective.
ANS: T
AACSB Analytic | Operations Management
33. Change involves moving from the known to the unknown.
ANS: T
AACSB Analytic | Operations Management
34. Resistance to change in organizations typically takes a single form: overt resistance, which is obvious, easy to observe, and easy to identify as resistance to change.
ANS: F
Resistance to change may be either overt or covert.
AACSB Analytic | Operations Management MSC: Comprehension
35. Active resistance by employees is one of the most damaging forms of resistance to change.
ANS: F
One of the most damaging forms of resistance to change is passive resistance by employees--a lack of participation in formulating change proposals and ultimately a lack of commitment to the proposals, even when given the opportunity to participate in decision making.
AACSB Analytic | Operations Management
36. Six important sources of individual resistance to change are perceptions, personality, habit, threats to power and influence, fear of the unknown, and economic reasons.
ANS: T
AACSB Analytic | Operations Management
