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131. If the anticipatory emotions are of sufficient
intensity to motivate the individual, the individual will engage in those
behaviors to reach their goals. What is the motivated person’s first step?
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a.
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develop a plan
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b.
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exert effort to exhibit behaviors
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c.
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outline behavior needed
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d.
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experience positive emotions
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ANS: A
132. In
the Diversity Competency: Deloitte & Touche, what was the “disturbing
trend” partners were alerted to?
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a.
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five percent of the firm’s partners were
women
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b.
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the turnover rate for women throughout
the firm was 30 percent
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c.
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both of these
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d.
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neither of these
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ANS: C
133. In
the Diversity Competency: Deloitte & Touche, what changes were made to reverse the
“disturbing trend”
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a.
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flexible work arrangements and increased
pay for women
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b.
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job sharing and paid child care leave
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c.
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telecommuting and a company car
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d.
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all of these
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ANS: B
134. Managers
can create positive emotions in their organizations through all of the
following except:
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a.
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help people find positive meaning in
their work lives
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b.
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express gratitude
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c.
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send twice as many positive
communications as negative
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d.
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celebrate small wins
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