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23. Which of the following statements regarding
ethical dilemmas is false?
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a.
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an ethical dilemma occurs when an
individual or team must make a decision that involves multiple values
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b.
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the solution to an ethical dilemma
simply involves choosing right over wrong
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c.
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some ethical dilemmas arise from
competitive and time pressures
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d.
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leadership, rules, policies, and
organizational culture can be helpful in resolving ethical dilemmas
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ANS: B
24. In
the Ethics Competency: Robert A. Eckert, Chairman & CEO, Mattel, Inc.,
Robert had to do what to maintain consumer trust in Mattel through those
difficult weeks?
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a.
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stay with the organization
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b.
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be visible
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c.
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place an emphasis on quality
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d.
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divert the issue away from the media
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ANS: B
25. In
the Ethics Competency: Robert A. Eckert, Chairman & CEO, Mattel, Inc., one
of the most important characteristics a leader can possess for effective and
ethical crisis management is _____.
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a.
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empathy
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b.
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resilience
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c.
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integrity
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d.
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values
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ANS: C
