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Situational constraints can make goal attainment difficult

28. When quantitate indicators are unavailable or inappropriate to assess performance, qualitative goals (customer satisfaction, teamwork) and indicators may be used.


ANS: T

29. According to the Across Cultures Competency: Hewlett-Packard, Bonnie Nixon-Gardiner ensures that her Chinese suppliers do not have sexual harassment and safety abuses by calling each factory unannounced and asking questions.


ANS: F

Bonnie Nixon-Gardiner actually visits each factory in person to ensure that there are no labor and environmental abuses occurring.

30. According to the Across Cultures Competency: Hewlett-Packard, Bonnie Nixon-Gardiner got Dell, IBM, Intel,and other companies to formulate the Electronic Industry Code of Conduct. This code bans abuses such as child labor, forced labor (use of prisoners), and excessive overtime.


ANS: T


31. When an employee attains a high level of performance, rewards are important inducements for individuals to continue performing at that level.


ANS: T


32. Goal difficulty should never be reduced because it will lower both satisfaction and performance.


ANS: F

At times, goal difficulty may need to be reduced in order to maximize both satisfaction and performance.



33. Situational constraints can make goal attainment difficult. One of the primary roles of a manager is to ensure that employees have the resources necessary to attain their goals.

ANS: T
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