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Motivation is a personality factor that determines an employee's level of job satisfaction

1. According to Learning from Experience: Working at Starbucks, Starbucks has been named one of Fortune magazine’s “100 Best Companies to Work for in America” for the past several years.

ANS: T

2. According to Learning from Experience: Working at Starbucks, most partners are older, and therefore the medical costs from the health benefits are significant.

ANS: F

Because Starbucks partners are generally young and healthy, Starbucks has relatively low health-benefit costs.

3. Motivation is a personality factor that determines an employee's level of job satisfaction or dissatisfaction.

ANS: F

Motivation represents the forces acting on or within a person that cause the person to behave in a specific, goal-directed manner.


4. Motivation is the force acting on or within a person that cause that individual to behave in a specific, goal-directed manner.

ANS: T

5. An organization needs to do the following things to motivate employees:

-attract individuals to the organization and encourage them to remain with it,

- allow individuals to perform the tasks for which they were hired, and

- stimulate individuals to go beyond routine performance and become creative and innovative in their work.

ANS: T
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