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1. According to Learning from Experience: Working at Starbucks, Starbucks has been named one of Fortune magazine’s “100 Best Companies to Work for in America” for the past several years.
ANS: T
2. According to Learning from Experience: Working at Starbucks, most partners are older, and therefore the medical costs from the health benefits are significant.
ANS: F
Because Starbucks partners are generally young and healthy, Starbucks has relatively low health-benefit costs.
3. Motivation is a personality factor that determines an employee's level of job satisfaction or dissatisfaction.
ANS: F
Motivation represents the forces acting on or within a person that cause the person to behave in a specific, goal-directed manner.
4. Motivation is the force acting on or within a person that cause that individual to behave in a specific, goal-directed manner.
ANS: T
5. An organization needs to do the following things to motivate employees:
-attract individuals to the organization and encourage them to remain with it,
- allow individuals to perform the tasks for which they were hired, and
- stimulate individuals to go beyond routine performance and become creative and innovative in their work.
ANS: T
ANS: T
2. According to Learning from Experience: Working at Starbucks, most partners are older, and therefore the medical costs from the health benefits are significant.
ANS: F
Because Starbucks partners are generally young and healthy, Starbucks has relatively low health-benefit costs.
3. Motivation is a personality factor that determines an employee's level of job satisfaction or dissatisfaction.
ANS: F
Motivation represents the forces acting on or within a person that cause the person to behave in a specific, goal-directed manner.
4. Motivation is the force acting on or within a person that cause that individual to behave in a specific, goal-directed manner.
ANS: T
5. An organization needs to do the following things to motivate employees:
-attract individuals to the organization and encourage them to remain with it,
- allow individuals to perform the tasks for which they were hired, and
- stimulate individuals to go beyond routine performance and become creative and innovative in their work.
ANS: T
