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ANS: T
Creation of Value
7. A wave of the hand may be interpreted as a friendly gesture or as a threat, depending on the circumstances and the state of mind of those involved.
ANS: T
8. People base their behaviors on what they perceive reality to be.
ANS: T
9. According to the Across Cultures Competency: McDonald’s Use of Feng Shui, the only familiar signs at Mc Donald’s in the Asian community in Los Angeles are the golden arches and drive-through and the menu. Gone are the plastic furniture, Ronald McDonald, and the red and yellow palette that has symbolized the world’s largest hamburger chain. Leather seats, earth tones, bamboo plants, wood ceiling and water trickling down glass panels have taken their place.
ANS: T
Creation of Value
10. According to the Across Cultures Competency: McDonald’s Use of Feng Shui, Bryan Carmack, the manager, say “We wanted to make the restaurant a little bit more of a destination. The goal is to maximize our profit by making people have a more relaxed state of mind.”
ANS: F
Bryan Carmack, the manager, “We wanted to make the restaurant a little bit more of a destination. The goal is to bring harmony and a peaceful place to be.”
Creation of Value
