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Five initiatives may contribute to effective change management:

25. Robert Nardelli used the organizational development approach to organizational change to overhaul the operations at Chrysler.

ANS: F

He used the economic approach.

AACSB Analytic | Operations Management
26. The organizational development approach refers to developing employees’ competencies to solve problems by enabling them to identify and become emotionally committed to improving the performance of the firm.

ANS: T
AACSB Analytic | Operations Management

27. Wegmans, a grocery store chain headquartered in Rochester, New York, has created a work environment where employees’ contributions count and there are few rules.

ANS: T
AACSB Analytic | Operations Management

28. Effective change programs do not typically involve developing political support for the needed changes.

ANS: F

The opposite is true. Effective change programs typically involve developing political support for the needed changes.

AACSB Analytic | Operations Management 

29. One condition necessary for successfully carrying out effective change programs is that the organization’s members must be the key source of energy for change, not some party external to the team or organization.

ANS: T
AACSB Analytic | Operations Management

30. Five initiatives may contribute to effective change management: (1) motivating change, (2) creating a vision, (3) developing political support, (4) managing the transition, and (5) sustaining momentum.

ANS: T
AACSB Analytic | Operations Management
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