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Team members who stay after their shifts to watch how other employees perform

95. Julie Brown, an administrative assistant at Virginia Tech, had a new software package for graphics on her desk for a month. She knew that she had to learn how to use it even though her supervisor hadn't put any pressure on her to do so. She worked at home during the evenings so that she could master the new software. Julie learned how to use this new software through ____.
a.
vicarious learning
b.
self-control
c.
forethought
d.
self-efficacy


ANS:  B                  

   96.   When a manager engages in ____, employees are given the authority, skills, and self-control to perform their tasks.
a.
self-control
b.
operant conditioning
c.
self-efficacy
d.
empowerment


ANS:  D                  

   97.   An individual's estimate of his or her own ability to perform a specific task in a particular situation is that individual’s:
a.
self-management
b.
self-efficacy
c.
vicarious learning
d.
empowerment


ANS:  B                  

   98.   In Teams Competency: Steelcase, Inc., team members who stay after their shifts to watch how other employees perform certain tasks are engaging in:
a.
empowerment
b.
self control
c.
vicarious learning
d.
forethought


ANS:    C
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