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The least rich communication medium

20. Among the following, ____ is (are) the most rich communication medium.
a.
voice mail
b.
videoconference
c.
telephone conversation
d.
informal letters and memos


ANS:  B                   

   21.   Among the following, ____ is (are) the least rich communication medium.
a.
voice mail
b.
e-mail
c.
informal letters/memos
d.
the organization's own videos


ANS:  D                   

   22.   Among the following, ____ is (are) the least rich communication medium.
a.
e-mail
b.
the organization's own videos
c.
formal written documents
d.
informal letters/memos


ANS:  C                   

   23.   ____ is the means by which messages travel from sender to receiver.
a.
Channels
b.
Feedback
c.
Route
d.
Decoding


ANS:    A
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