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20. Among the following, ____ is (are) the most
rich communication medium.
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a.
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voice mail
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b.
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videoconference
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c.
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telephone conversation
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d.
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informal letters and memos
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ANS: B
21. Among
the following, ____ is (are) the least rich communication medium.
|
a.
|
voice mail
|
|
b.
|
e-mail
|
|
c.
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informal letters/memos
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d.
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the organization's own videos
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ANS: D
22. Among
the following, ____ is (are) the least rich communication medium.
|
a.
|
e-mail
|
|
b.
|
the organization's own videos
|
|
c.
|
formal written documents
|
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d.
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informal letters/memos
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ANS: C
23. ____
is the means by which messages travel from sender to receiver.
|
a.
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Channels
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b.
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Feedback
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c.
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Route
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d.
|
Decoding
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