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56. The concern about workplace dating, especially
between a manager and a subordinate, is the potential for:
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a.
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conflict of interest
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b.
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insubordination
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c.
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lack of feedback
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d.
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active listening
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ANS: A
57. Which
of the following is not a guideline for increasing listening skills to
foster dialogue?
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a.
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pay attention to your body language
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b.
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questions to double-check any issue that
is unclear
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c.
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suspend judgment, at least initially
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d.
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respond quickly to the sender
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ANS: D
58. Nonverbal
communication includes:
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a.
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nonlanguage human responses
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b.
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environmental effects
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c.
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neither of these
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d.
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both of these
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ANS: D
59. In
Change Competency: Sue Powers’ Communication Process for Introducing Change,
the idea of practicing active listening and communication outside formal
meetings is what Powers calls:
|
a.
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informal communication
|
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b.
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social testing
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c.
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socializing an idea
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d.
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selling an idea
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