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Guideline for increasing listening skills to foster dialogue

56. The concern about workplace dating, especially between a manager and a subordinate, is the potential for:
a.
conflict of interest
b.
insubordination
c.
lack of feedback
d.
active listening


ANS:  A                   

   57.   Which of the following is not a guideline for increasing listening skills to foster dialogue?
a.
pay attention to your body language
b.
questions to double-check any issue that is unclear
c.
suspend judgment, at least initially
d.
respond quickly to the sender


ANS:  D                   

   58.   Nonverbal communication includes:
a.
nonlanguage human responses
b.
environmental effects
c.
neither of these
d.
both of these


ANS:  D                   

   59.   In Change Competency: Sue Powers’ Communication Process for Introducing Change, the idea of practicing active listening and communication outside formal meetings is what Powers calls:
a.
informal communication
b.
social testing
c.
socializing an idea
d.
selling an idea


ANS:    C
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