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What is interpersonal conflict-handling?

35. In the model of interpersonal conflict-handling styles, the extent to which a person is concerned with satisfying the concerns of others depends on the extent to which they are:
a.
assertive or unassertive
b.
cooperative or uncooperative
c.
aggressive or unaggressive
d.
competitive or uncompetitive


ANS:  B                  

   36.   The model of interpersonal conflict handling styles represents different combinations of:
a.
assertiveness and competitiveness
b.
assertiveness and unassertiveness
c.
assertiveness and cooperativeness
d.
cooperativeness and competitiveness


ANS:  C                   

   37.   In the Teams Competency: “IBM’s Cross-Team Workouts,” when issues cannot be resolved at one level, the managers who chaired that level of the cross-team workout session:
a.
attend the session at the next higher level
b.
are sent to a lower level
c.
chair the session at the next higher level
d.
stop attending sessions until the conflict is resolved


ANS:  A                   

   38.   The ____ style of interpersonal conflict-handling refers to unassertive and uncooperative behaviors.
a.
forcing
b.
compromising
c.
ignoring
d.
avoiding


ANS:    D
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