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Most effective strategy for overcoming resistance to change

68. An important factor in overcoming resistance to change that helps identify employees who are troubled by the change and helps management to understand the nature of their concerns is?
a.
participation and involvement
b.
empathy and support
c.
communication
d.
movement


ANS:  B                

   69.   It can be argued that the single most effective strategy for overcoming resistance to change is:
a.
empathy and support
b.
social networking
c.
to use consultants
d.
change leaders


ANS:  B                

   70.   An important factor in overcoming resistance to change that involves reducing gossip, rumors and unfounded fears to help employees prepare for change.
a.
empathy and support
b.
participation and involvement
c.
movement
d.
communication

 ANS:    D        
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