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68. An important factor in overcoming resistance to
change that helps identify employees who are troubled by the change and helps
management to understand the nature of their concerns is?
|
a.
|
participation and involvement
|
|
b.
|
empathy and support
|
|
c.
|
communication
|
|
d.
|
movement
|
ANS: B
69. It
can be argued that the single most effective strategy for overcoming
resistance to change is:
|
a.
|
empathy and support
|
|
b.
|
social networking
|
|
c.
|
to use consultants
|
|
d.
|
change leaders
|
ANS: B
70. An
important factor in overcoming resistance to change that involves reducing
gossip, rumors and unfounded fears to help employees prepare for change.
|
a.
|
empathy and support
|
|
b.
|
participation and involvement
|
|
c.
|
movement
|
|
d.
|
communication
|
ANS: D
