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2 additional important factors to conduct an organizational diagnosis

65. If people expect that nothing of significance will change, regardless of the amount of time and effort they might devote to making it happen, this belief can become ____.
a.
employee satisfaction with the status quo
b.
a perceived personal risk
c.
a problem
d.
a self-fulfilling prophecy
 
ANS:  D                  

   66.   When leaders and employees conduct an organizational diagnosis, they need to recognize two additional important factors. What are these?
a.
1. the type of employees the organization has and
2. organizational behavior is the product of a select few important things
b.
1. organizational behavior is the product of many things and
2. much of the information gathered about an organization during a diagnosis will represent symptoms rather than causes of problems
c.
1. information gathered about an organization during a diagnosis will represent causes of problems and
2. organizational behavior is the product of a select few important things
d.
1. information gathered about an organization during a diagnosis will represent most of the problems and
2. organizational behavior is the product of a select few important things


ANS:  B            

   67.   Which of the following has (have) been demonstrated to be important in overcoming resistance to change?
a.
empathy and support
b.
participation and involvement
c.
communication
d.
all of these have proven important in overcoming resistance to change

 ANS:    D
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