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65. If people expect that nothing of significance
will change, regardless of the amount of time and effort they might devote to
making it happen, this belief can become ____.
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a.
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employee satisfaction with the status
quo
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b.
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a perceived personal risk
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c.
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a problem
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d.
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a self-fulfilling prophecy
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ANS: D
66. When
leaders and employees conduct an organizational diagnosis, they need to
recognize two additional important factors. What are these?
|
a.
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1. the type of employees the
organization has and
2. organizational behavior is the
product of a select few important things
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b.
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1. organizational behavior is the
product of many things and
2. much of the information gathered
about an organization during a diagnosis will represent symptoms rather than
causes of problems
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c.
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1. information gathered about an
organization during a diagnosis will represent causes of problems and
2. organizational behavior is the
product of a select few important things
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d.
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1. information gathered about an
organization during a diagnosis will represent most of the problems and
2. organizational behavior is the product
of a select few important things
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ANS: B
67. Which
of the following has (have) been demonstrated to be important in overcoming
resistance to change?
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a.
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empathy and support
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b.
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participation and involvement
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c.
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communication
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d.
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all of these have proven important in
overcoming resistance to change
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ANS: D
